The Coffee Break CD Collection/The Coffee Break CD Collection.iso/techinfo.man

Text File | 1994-03-15 | 10KB | 298 lines

TROUBLE-SHOOTING INSTRUCTIONS

1.  GAME HANGS OR DROPS BACK TO DOS

  1.1   CHECKING CONVENTIONAL MEMORY

  1.2   CONFLICTS WITH OTHER PROGRAMS IN MEMORY

  1.3   MAKING A BOOT (SYSTEM) DISKETTE

  1.4   ALTERNATE CONFIGURATIONS FOR DOS 6.n USERS

  1.5   EXITING WINDOWS OR SHELL/MENU PROGRAMS BEFORE USING
        THIS PROGRAM



2.  PROBLEMS WITH INDIVIDUAL GAMES

  2.1   7-STUD CANNOT SEE CARDS

  2.2   FLOATING POINT ERROR IN MINI-BLACKJACK

  2.3   NO SOUND IN JACKS +

  2.4   TURNING OFF SOUND IN DEMON BLUE AND CANYON CAPERS


3. PRINTING MANUALS

  3.1   NOTHING HAPPENS WHEN <F1>KEY IS PRESSED

  3.2   ERROR MESSAGE FROM PRINTER IN THE MIDDLE OF PRINTING
        A MANUAL


4. GETTING TECHNICAL SUPPORT

  4.1   WHAT YOU NEED TO HAVE BEFORE CALLING VILLA CRESPO SOFTWARE

  4.2   WHO TO CONTACT FOR TECHNICAL SUPPORT OTHER THAN VILLA
        CRESPO SOFTWARE (WHAT VILLA CRESPO CAN AND CANNOT HELP
        YOU WITH)


****THIS INFORMATION IS INCLUDED AS A COURTESY TO OUR USERS.
    THE USER ACCEPTS ALL RESPONSIBILITY FOR THE RESULTS OF
    USING THIS INFORMATION

    DO NOT ATTEMPT THESE PROCEDURES UNLESS YOU ARE FAMILIAR
    DOS COMMANDS AND DEVICE DRIVERS.


1.   GAME HANGS OR DROPS BACK TO DOS

     hanging or freezing is commonly caused by a lack of con-
     ventional memory(RAM memory). All of these games run in
     the 1st 640K of RAM and cannot use extended memory.

     You may free more memory by booting from a special boot
     disk,  or by setting up an alternate configuration.

     None of these games are Windows compatible and may conflict
     with menus and other memory resident programs (TSRs).

  1.1   CHECKING CONVENTIONAL MEMORY

        To check how much conventional memory you have free,
        type: MEM <ENTER> at the C:\> prompt.  You are look-
        ing for the largest executable program size.  Divi-
        ding the number following that line by 1000 will
        give a rough estimate of available RAM.

        If your version of DOS doesn't support the MEM
        command,  you may type CHKDSK at the C:\> prompt.
        The last line of the display will be your free
        RAM.

        You can use a special boot diskette to bring your
        system up with only the items needed to run these
        games, thereby freeing more RAM.  DOS 6.n users
        have the option of setting up an alternate conf-
        iguration to use for running this program.

  1.2   CONFLICTS WITH OTHER PROGRAMS IN MEMORY

        If CHKDSK or MEM show that you have sufficient RAM,
       hanging may be caused by a conflict with TSR's.

       You will have to bring your system up without those
       programs loading into memory.

       This can be done by booting from a special boot disk.
       DOS 6.n users may also set up an alternate config-
       uration to use for running this program.

  1.3  MAKING A BOOT (SYSTEM) DISKETTE

       To make a boot diskette you will need a blank,
       formatted diskette that fits in your A: drive.

       Place the diskette in the A: drive and enter the
       following at the C:\>prompt: SYS A:<ENTER>.  you
       will see a message saying "system transferred"
       when the process finishes.

       At the C:\>prompt type COPY CONFIG.SYS A:<ENTER>
       Type COPY AUTOEXEC.BAT A:<ENTER>.

       Use any text-based word processor, such as the DOS
       Editor included with DOS 5.0 on up, and open the
       CONFIG.SYS file on the boot disk.

       You will want to remove any device drivers that your
       system doesn't need to function normally.

       You must keep your extended memory manager, such as
       EMM386 and HIMEM.SYS, QEMM, or 386MAX.

       Also leave the drivers for your CD-ROM, such as
       MSCDX, and your sound card, such as SB16 or SBPRO.

       If you are using a disk extender such as STACKER,
       DOUBLESPACE, or DOUBLEDISK, be certain that you
       leave in any lines referring to them.

       If you wish to use a mouse, leave in that driver.

       Save the file when you finish and then do the same
       with your AUTOEXEC.BAT file following the same pre-
       cautions as above.

       Label the diskette.

       To boot from a diskette: exit from whatever you are
       in and get back to the C:\> prompt.
       Place the boot disk in your A: drive and reset
       your computer.

       Your system will ask for the date and time, press
       <ENTER> each time.

       The machine will come up to an A> prompt.

       Log onto your CD-ROM drive and start the program
       normally.

       When you finish playing the games, remove all disks
       from the boot drive and reset your computer to
       return to your normal system.

       IF YOUR MACHINE USES THE B: DRIVE, SUBSTITUTE B: FOR A:
       IN THE ABOVE DIRECTIONS.

  1.4  ALTERNATE BOOT CONFIGURATIONS FOR USERS OF DOS 6.0 AND ABOVE

       Users of DOS 6.0 and above may set up an alternate
       boot configuration that meets the above requirements
       and select that when they boot up to use the program.

       Information on alternate configurations is found in
       the documentation that came with your copy of DOS 6.0

  1.5  EXITING WINDOWS OR DOSSHELL/MENU PROGRAMS

       If your computer boots up to Windows or DOSSHELL,
       you will have to EXIT these programs before using
       the program.

       To exit both Windows or DOSSHELL, press <ALT-F>,
       then press <X>.

       Mouse users may click on 'FILE' then click on 'EXIT'
       to return to DOS.

2.0  PROBLEMS WITH INDIVIDUAL GAMES

 2.1   7-STUD USER CANNOT SEE CARDS.

       This problem is caused when the EGA areas on a VGA/SVGA
       are inaccessible to the program.

       You will need to use the utility disk supplied with your
       system to reset your graphics card.

       If you do not have a utility disk, or if you are unsure
       how to use it, contact outside technical support.

       Our experience has shown that this problem occurs freq-
       uently with some systems produced by Dell Computers and
       with other systems using certain graphics cards produced
       by ATI.

  2.2  FLOATING POINT ERROR IN MINI-BLACKJACK

       If you are a Packard-Bell user, and your mouse driver
       is over a year old, you must contact Packard-Bell customer
       service and ask them to send you an updated mouse driver.

       Otherwise, the problem is caused by a conflict with another
       program running in memory. Refer to section 1.0 and follow
       the procedures outlined there for making a boot disk.

  2.3  NO SOUND IN JACKS+ VIDEO POKER

       If you are using a Sound Blaster card, and ONLY have
       volume control on the card, turn the sound all the
       way up.

       If you are using the Sound Blaster Pro, or another card
       that is AdLib compatible, select for the AdLib card in
       setup.


  2.4  TURNING OFF SOUND IN DEMON BLUE AND CANYON CAPERS.

       To turn off the sound in either Demon Blue, or Canyon
       Capers, go into setup and select for a variety of sound
       card that your system DOESN'T have, ie: P.C. speaker users
       can select for any other sound card.

       Trying this with other games may freeze your computer.

3.0  PRINTING PROBLEMS

  3.1  NOTHING HAPPENS WHEN YOU PRESS THE <F1> KEY.

       Insure that your printer is turned on, paper is loaded,
       and the printer is on-line.

       If the above is true, check that your printer is plugged
       into LPT1. This program will only print to LPT1.

       If you are still having problems, refer to the document-
       ation supplied with your printer or call the manufacturer
       for technical support.

  3.2  ERROR MESSAGES WHILE PRINTING A MANUAL

       If you recieve an error message while printing a manual,
       check the items listed in section 3.1, and check that you
       haven't run out of paper or suffered a forms jam.

       If the above is OK, and the message occurs while printing
       one of the larger manuals, such as that for Weekly Winner,
       the most likely cause is that your printer doesn't have
       enough memory to load the entire manual.

       Try pressing <R> for 'retry' each time the message comes
       up until the entire manual has printed.

4.0  GETTING TECHNICAL SUPPORT

  4.1  WHAT TO DO BEFORE CALLING VILLA CRESPO SOFTWARE.

       Be prepared to give us the following information about
       your system: What brand of machine
                    What processor (386,486, etc.)
                    What kind of graphics
                    Whether you use Windows
                     or DOSShell
                    What TSR's you run
                    How much conventional
                     memory  you have free

       Be prepared to give us your registration number.


  4.2  WHAT VILLA CRESPO CAN'T HELP YOU WITH

       We are only able to provide technical support directly
       related to the product.

       We are not able to provide support for hardware errors,
       DOS questions or other questions not directly related
       to running the software. There may be cases where we
       are able to tell you the cause of a problem, but are
       not able to help you correct it.

       As an example, you may need to make more space available
       on your hard drive. We cannot tell you which files to
       delete, or how to optimize your disk. You are the only
       one who can make decisions about changes to your system.

       The software CANNOT cause disk errors, monitor problems,
       sound card problems, or problems booting your system.

       The software doesn't alter or affect extended memory
       managers, or your system startup files.

       Before calling us with questions about game play, refer
       to the documentation supplied with the game.

       We are not able to supply hints or tips for winning games.